I’ve always sensed it is the way but during last months, I’ve been exposed to a how serious this problem is. Vast majority of People – in...

It is the first report I came across that showed quite opposite trends what most of the leaders say … very interesting paper from #bsg. ...

Last month – I made a post about CX with a French Client – 12bln$ - Retail Industry. This month – I “travelled” to the other part of the...