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maciejpiwowarczyk

Reflection on recent CX | GBS Transformation

Acting as a GBS Executive Advisor – I meet many Clients who are at different stages of their GBS journey. Love it. Every case is different and unique you can learn from. Can't wait already for my next one.


Recently I had a great pleasure to kick off 3 days’ workshop – with a French Client – 12bln$ – Retail Industry. This workshop is a step 1 on Client’s transformation journey from Finance only Shared Services to a Multifunctional GBS organism.


I was asked to be Disruptive, Inspiring and to show the Art of Possible scenarios.


Summarizing the overall experience first I was very happy to be “back” in France after 2-3 years break, second it was great to feel the transformation / hungry spirit “in the room” and finally based on Client feedback (see below) - it looks Client's expectations were met.


Check out the snapshot of the slides – very much customized for Client needs ... Session was managed very much in a pramgatic, operational and simple way ... minimizing Consulting buzz words to its maximum ;)


Thanks for your intervention. Yes, it was greatly appreciated by all the participants and very inspiring for the rest of our seminar. Thank you again.Head of Global Finance Shared Services.




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